Tenant Handbook

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  1. About
    1. Welcome
    2. Owner, Manger and Leasing Agent
    3. Nearby Hotels
    4. Nearby Attractions
  2. Commuting Information
    1. Overview
    2. Driving Directions
    3. Bicycle Racks
  3. Parking
    1. Overview
    2. Garage Site Map
    3. No Parking Areas
    4. Tenant Contractor Parking
  4. Building Management
    1. Boston Properties Property Management Office
    2. Important Phone Numbers
    3. Rent Payments
  5. Building Services
    1. Base Building Services
    2. Special Services
    3. Building Service Requests
    4. Fitness Center
    5. HVAC Systems
    6. Electrical Services
    7. Communication Services
    8. Recycling
    9. Office Keys
    10. Tenant Communication Contacts
    11. Holidays
  6. Moving
    1. Overview
    2. Tenant Relocation Checklist
    3. Moving Procedures
    4. Service Elevator Reservations
    5. Loading Dock Limitations
  7. Deliveries
    1. Mailing Address
    2. Parcels and Large Deliveries Address
    3. Deliveries Direct to Office Space
    4. Wheeled Delivery Equipment
    5. Loading Dock Restrictions
    6. Reservations for Extended Loading Dock Time
    7. National Delivery Companies and All Other Couriers
  8. Service Elevator Information
    1. Service Elevator Usage
    2. Reservations for Exclusive Use of Service Elevators
    3. Service Elevator Dimensions
  9. Safety and Security
    1. Introduction
    2. Tenant Management Responsibilities
    3. Employee Awareness Brochure
    4. Security
    5. Emergency and Incident Reporting
    6. Security Awareness
  10. Access Control
    1. Overview
    2. Tenant Employees
    3. Access Control Coordinator
    4. Contractors
  11. Tenant Workplace Violence Issues
    1. Introduction
    2. Tenant Management Responsibilities
    3. Property Management Responsibilities
    4. Uniformed Security Services
    5. Security Response to Acts or Imminent Threats of Violence
    6. Security Response to Potential Threats of Violence
  12. Housekeeping and Material Storage
    1. Standard Materials
    2. Hazardous or Controlled Materials
  13. Miscellaneous Building Policies
    1. No Smoking Policy
    2. Solicitation and Distribution
    3. Animals
    4. Bicycles, Skateboards, In-Line Skates, Scooters
    5. Common Areas Housekeeping
    6. Holiday Decor
    7. Halogen Torch Lights, Space Heaters, Personal Coffee Makers
    8. Use of Stairwells
    9. Use of Freight Elevators
    10. Photography, Video Filming
  14. Building Improvements and Renovations
    1. Building Improvements and Renovations
    2. Additional Construction and Engineering Services

Building Service Requests

Service Request Procedures (Internet)

Our service request database via the Internet, located at www.bptenantservices.com, allows authorized tenant contacts to easily submit service requests to the Property Management office.  In addition to providing our tenant contacts with the convenience of initiating service requests from their workstation, tenants can also track the status of their work request and its completion.  The system can also be used to generate reports.  Although this enhanced service is technology based, we assure our users that our  property management team is directly on the other end of the system, receiving all requests and dispatching them to our contractors with accuracy and efficiency.  To obtain login information  or if you have questions about the system, please contact the Property Management Coordinator at (703) 579-6720.

Service Request Procedures (Telephone)

Contact the Property Management Coordinator at (703) 579-6720 between 8:30 am and 5:00 pm Monday through Friday to arrange service requests.

For emergencies during both business and non-business hours, including weekends and holidays, call Security at  (703) 709-9131, or (800) 899-9872 after hours. Provide the following information:

  • Tenant name;
  • Tenant suite number and/or room number;
  • Name of individual requesting the service;
  • Nature of the request or problem (temperature, cleaning, electrical, etc.).

The Property Management Coordinator will notify the proper personnel to service the request.  Response time to the request will vary, but the request can usually be categorized in the following manner:

  • Emergency (water leak, blown fuse, etc.) – immediate response.
  • Comfort call (suite temperature) – 20 to 30 minutes.
  • Special cleaning requests –performed on the evening of the same business day by the night cleaning crew or, if critical, within 30 minutes by the day cleaning staff.
  • Special services (hang pictures, assemble shelves, move furniture, etc.) – variable time of response depending upon availability of maintenance personnel or cleaning staff (typically the same day).

If the problem reoccurs or you are not satisfied with the service, please call the Property Management Coordinator who will record and investigate the problem.  We pride ourselves on quality assurance and we want all of your employees to be truly satisfied with our service.